Truvita Cosmetics, we value your satisfaction and aim to offer a smooth and worry-free shopping experience. Our policies are designed to be fair, transparent, and customer-centric.

🛍️ Return Policy

We offer a 5-day return window from the date you receive your order. To be eligible for a return:

• The item must be unused, in its original condition and packaging.
• You must contact us at contact@truvitapharma.com within 5 days of delivery with your order details and reason for return.
• Returns are accepted only after approval by our Customer Support team.

🚫 Returns are not accepted for opened, used, or damaged products unless received in such condition.

💳 Refund Policy

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• In case of prepaid orders, full refund will be initiated; for COD orders, refund will be issued via bank transfer after confirmation.

❌ Order Cancellation Policy

• Orders can be cancelled within 5 days of placing them by contacting our support team.
• Cancellation may not be accepted if the order has already been shipped or dispatched.
• If eligible, your amount will be refunded to your original payment method within 5–7 business days.

📦 Incorrect or Damaged Product

If you believe the product delivered is incorrect, damaged, or not as shown on the website:

• Please email us at contact@truvitapharma.com within 5 days of delivery with photos and a detailed description.
• Our Customer Support team will review the issue and respond with the next steps, including possible replacement or refund.

🛡️ Manufacturer Warranty Claims

For products covered under a manufacturer’s warranty, we recommend contacting the manufacturer directly for repair or replacement as per their policy.

📞 Need Help?

We’re here for you.
📧 Email: contact@truvitapharma.com